With Grafdom, you get a business services partner with the experience and expertise in both the business and technology sides of your industry. We adapt our services to your business environment, allowing you to take advantage of Grafdom’s best practices, capabilities and corporate scale, while maintaining full control of strategic functions
Our outsourcing clients focus on their strengths, and let us worry about the rest. We bring the discipline and process experience of an outside expert to their business, freeing our clients to concentrate on their core competencies. Grafdom is one of very few companies able to deliver the full spectrum of value added business solutions including:
Application Outsourcing: leverages deep Grafdom domain expertise to help you get more value out of your legacy applications, or transition your business to new, high-value application environments.
Contact Center Outsourcing Services: handles inbound and outbound customer interaction activities in order to improve customer satisfaction at the least expense.
Customer Relationship Management (CRM) Services: Grafdom provides an integrated CRM solution to help transform your business, including Contact Center Outsourcing, CRM Applications Services, Contact Center Transformational Outsourcing, Customer Intelligence Services, Business Intelligence Services, Consumer Direct Services, and Warranty Services.
Document Processing Services: helps you manage business processes and content in multiple formats including scanned images, electronic documents, legacy data, audio or video.
HR Outsourcing Services: provides comprehensive transactional, administrative and strategic human resources functions that enable employees and managers to access, update and use HR information more efficiently and effectively. It includes other avenues of services including payroll management, recruitment & staffing, employee training, staff retention, insurance claims, travel arrangements and more.
Infrastructure Technology Outsourcing (ITO):Covers everything from the desktop and mobile computing realm back to the data center servers. Our approach ensures your outsourced environment is managed securely, reliably and flexibly.
Technology Support and Maintenance Services: Spans installation, deployment, technical support, maintenance, warranty repairs and other functions that keep your software and hardware running.
Learn more about the following business areas: